Bringing exceptional health care home

At CareCentrix, a leading health services company, empowering health at home begins with providing wide-ranging care and support to its team members.

The COVID-19 pandemic has underscored the incredible importance of great health services. But the leaders at CareCentrix, a company that helps patients age or heal in the home, understands that to deliver exceptional service, its employees need the same great care they provide their 26 million patients.

“Our mission is to heal,” says John Driscoll, CEO of CareCentrix. “And if our team members are going to heal and help our patients and providers, we’ve got to support them first.”

Through advanced analytics and tech-enabled care, the Hartford-based company improves patients’ experiences with home health solutions like telehealth visits and at-home monitoring, which can help produce better health outcomes and reduce overall costs of care.

When Driscoll took the helm at CareCentrix in 2013, he began making radical changes, including freezing executive team wages and doubling the hourly wage of frontline workers. Decisions such as these have improved the lives of CareCentrix’s team members and helped decrease employee turnover by half.

Beyond fair pay and affordable benefits, the company invests in unique programs that support employee well-being. The CareCentrix Cares Fund, which is funded by employees for employees, delivers financial assistance to team members experiencing hardships and has distributed more than $650 thousand to more than 350 staff since 2015. The company’s Voice of the Employee team, a cross departmental hundred-member unit, develops programs to help its workforce stay healthy, have fun, give back to local communities and encourage professional and personal development. And CareCentrix made sure to prioritize these programs even after employees began working remotely as a result of the pandemic, with the company hosting online exercise classes and virtual desktop garden parties, as well as community service events.

“COVID has taught us how much more innovative our programs can be,” says Driscoll. “We don’t want to just make things virtual—we want to make them better.”

And these improvements are paying off. According to a recent employee engagement survey, 78.5% of CareCentrix team members felt that the company culture supported their health and well-being, a 20% increase since 2017.

“Building a great culture is like building a cathedral—you’re never really done,” says Driscoll. “We’re just getting started making CareCentrix an even better place to work.”